Delivery & Returns
同城配送 - Local Delivery
同城区域免费送货上门服务（满60英镑以上）
最低消费 £40 配送费 £6.99
当天14:00以前下单当天配送,14:00之后次日送达
免费配送范围
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Greenwich, Chalton, Blackheath, Eltham, Lee, Lewisham, Woolwich, Deptford, Surrey quays, Rotherhithe, Canary Wharf, Isle of Dogs, Poplar, Caning Town 其他地区请联系我们客服在下单！
配送服务：
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周一至周五日：12:00 pm - 6:00 pm
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周六12:00 pm - 5:00 pm
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周日12:00 pm - 4:00 pm
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无重量限制
We offer free deliver order over Minimum of £60
Minimum order £40 Delivery fee £6.99
Order before 2pm same day delivery, after 2pm next day delivery
Local Area Cover
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Greenwich, Chalton, Blackheath, Eltham, Lee, Lewisham, Woolwich, Deptford, Surrey quays, Rotherhithe, Canary Wharf, Isle of Dogs, Poplar, Caning Town
We reserve all rights to refuse a delivery order due to distance, supply or any other reasons.
Delivery Time Slot
Mon-Fri 12pm-6pm.
Saturday 12pm-5pm.
Sunday 12pm-4pm
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无重量限制
包裹配送 -Shipping UK Mainland
0-2Kg
EVRi Economy
Royal Mail
(Dry Goods Only)
2-4 Working days
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Tracked
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No signature required
£3.99
(or Free for order over £60)
Please note: Chilled/Frozen Orders are Excluded
2-15Kg
DPD Standard
(Dry Goods Only)
2 Working days
£7.99
(or Free for order over £60)
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Tracked
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1 Hour Time slot Email Alerts
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No signature required
Please note: Chilled/Frozen Orders are Excluded
Please note:
If your order exceed 15KG there will be Bulk shipment rates. If you have any questions please contact us before you make the purchase.
偏远区域配送 -Offshore UK
North Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isle
2-15Kg
Dpd Standard/Parcel force
(Dry Goods Only)
2-3 Working days
£20.99
Please contact us for delivery Fee 07746144622
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Tracked
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1 Hour Time slot Email Alerts
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No signature required
Please note: Chilled/Frozen Orders are Excluded
Local Delivery information
同城配送说明
目前提供同城区域免费送货上门服务（满60英镑以上）
最低消费 £40 配送费 £6.99
当天14:00以前下单当天配送,14:00之后次日送达 -配送时间12:00-18:00
服务内容：
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配送区间均在每周的周一至周五日：12:00 pm - 6:00 pm
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周六12:00 pm - 5:00 pm
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周日12:00 pm - 4:00 pm
免费配送范围
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Greenwich, Chalton, Blackheath, Eltham, Lee, Lewisham, Woolwich, Deptford, Surrey quays, Rotherhithe, Canary Wharf, Isle of Dogs, Poplar, Caning Town 其他地区请联系我们客服在下单！
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无重量限制
注意事项
1. 如果您需要取消订单，请您提前一天编辑此信息“取消订单，姓名，地址”到“07746144622” 更改物流时间或取消订单，如订单发货之后更改我们会另收基础运费或赔偿.
2. 送货：请务必留好手机号（英国手机），保持畅通，送货司机到达会与您联系。如电话填写错误请及时联系客服更改。如在配送区间司机无法联系到您，我们会尝试通过其他渠道联系您。如果超过配送区间仍无法联系到您，我们的配送员最长等待时间为10分钟，如无人接货会自动离开。我们可以将配送推迟到之后区间，但我们可能需要再次收取基础运费5.99起.
3. 未在配送区域的客户需联系客服确定配送地址后通过非配送区域通道下订单
4. 配送时间段可能会根据我们的服务变动而更改，具体请以结算页面为准。 在单量过多时配送可能会有少许延误
新鲜蔬菜及冷藏商品
请务必在配送当日清点所有货品立即检查新鲜蔬菜及冷藏产品，因为我们不接受任何新鲜及冷藏产品的退货要求，除非是送货当时立刻退还给司机.
如果您未能在配送当日出席接受货物，并要求退款的话我们有权向您收取您订单中所含冷冻产品的价格和已付的配送费用!
易腐烂食品： 任何易腐烂食品（e.g.蔬菜，水果和豆制品）一旦配送将无法为您安排任何退补
冻品：任何需要冷藏和冷冻食品一旦在配送当日接受一律不予退换（除非是错误产品）。
如果您对您所购买的产品不满意请在接受货品后的12小时内联系我们，但是我们无法对任何您临时改变主意的产品进行安排退款
Local Area Shipping
We offer free deliver order over Minimum of £60
Minimum order £40 Delivery fee £6.99
Local Area Cover
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Greenwich, Chalton, Blackheath, Eltham, Lee, Lewisham, Woolwich, Deptford, Surrey quays, Rotherhithe, Canary Wharf, Isle of Dogs, Poplar, Caning Town) other areas please contact us before making your orders.
We reserve all rights to refuse a delivery order due to distance, supply or any other reasons.
When We Delivery
Mon-Fri 12pm-6pm.
Saturday 12pm-5pm.
Sunday 12pm-4pm
Note：
Buyer has the responsibility to make sure the shipping address, telephone number and email has been enter correctly when filling out the information.
If you do require changing the designated address for the order, you must notify us by email/ telephone about the change you want to make. It is free of charge if the parcel has not been dispatch. In the occasion of order has been dispatched, the buyer has to pay for the cost to get the parcel deliver to the right address.
Customers are responsible to pay for re-delivery charge if the courier failed to deliver due to no one at home to sign for parcel. Extra postage cost also occurs of failed delivery. The additional cost includes the cost of the return parcel and the cost of the re-delivery, please see below for more details:
Please note, if the parcel is free of postage charger and is returned to seller but require for re-delivery due to error of shipping address or missed delivery attempts. The buyer will require to pay for the cost associated with the return and re-delivery charge . In the occasion of order has been dispatched, but the buyer would like to cancel order; refund will be made to buyer after deduction of delivery charge.
Cancel Your Order
Please allow 24 hours to notify us if you want to cancel or change the delivery slot by contacting us by email or telephone.
Our phone line “07888229898”or“07746144622”
Fresh and Frozen products
We are not accept any return and refund request for Fresh and Frozen products once it’s been delivered and accepted by the buyer. Make sure you check all the goods on the day of delivery especially the fresh and frozen products. If you have any issue with the product you can only can return to the driver immediately at the time of delivery.
Return & Refund
退货政策
食品类产品：
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为保证食品安全，请顾客在签收次类商品后应当场验收并仔细查验，若商品存在外包装破损、缺少、错发、变质、过期等问题，请于凭单据及时联系客服反馈当前问题；如无法提供纸质订单的，请提供开箱的视频或照片。
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如果您对收到的货物不满意，请您在14天以内，在没有拆开包装的情况下自理邮费邮递回给我们，我们收到货物检查无误后会给您商品的全额退款。
以下商品不适用退换货
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食品类/保健品类/养生品类/鲜活易腐类商品/冷冻商品 - 为保证食品安全，确保食品卫生和完整性，食品类商品如无质量问题，不可退换。
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罐头物品会有一层打包材料保护，但是难免在运输过程中也许会有凹陷，这种情况不包含在退款政策里。
取消或修改您的订单
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如果顾客您需要取消订单，需提前24小时通知我们；如果订单已经打包发货顾客需要自行支付退货邮费。
退货流程
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请在退货前先将退货申请发至我们的客服。
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如果退货申请是因商品受损、过了保质期、错发等情况，请将您包裹内的整张订单信息和相关商品的照片发给我们
退款
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顾客提交退款申请后，我们会及时给您处理。
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退款需要2-3个工作日，将会退到您的银行账户
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退换货等售后服务有效期：14天。
产品问题
包裹在在运输过程中有可能会破损，如果您收到问题产品，请联系Email: asianmartukonline@gmail.com，并在邮件内附上订单号以及商品破损的详细证据。一旦您收到破损的包裹，尽快联系我们，以便我们可以尽快安排退货/退款或更换。
*您可能会被要求返回破损的商品。在这种情况下，任何退货所产生的邮资费用将由我们承担。
商品缺失或收到不正确的商品
如果您发现有任何在包裹里找不到的商品，
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请先仔细检查您的货单，看看商品是否有被标记为缺货。
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请仔细检查缓冲纸包装内的商品内容。
如果您的商品是不正确的，请及时联系我们，我们将及时补送正确商品给您或退款。
您可能会被要求返回不正确的商品。在这种情况下，任何退货所产生的邮资费用将由我们承担。
地址错误
如您在订单里提供错误的地址，或者错误的邮编而导致包裹或被运输公司摧毁，将无法申请退款或者重新发货。如果包裹退回如您要求再次发货，配送费用将全部由您承担。
Refunds and returns
Return an Item
Return any item within 14 days of receiving delivery of your order, for purchases made through our online store. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.
If, for any reason, you wish to return any items, you should:
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Contact us via email, if we receive any returned goods without our prior knowledge we reserve the right to refuse them.
Email: asianmartukonline@gmail.com
This policy does not extend to any items which have been opened or whose seal has been broken, perishable items (such as chilled, bakery or vegetable items), . Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.
Refund by PayPal or directly to you bank
Incorrect Item
The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund will be given, we might ask to send back the item postage are covered.
- It must be in pristine and resalable condition.
Canned Item
1. Canned item wrap with bubble material for protection purposes. However, Canned item could be dented due to external forces or internal bumping during delivery. There would be no refund on these cases. Please kindly consider before purchasing.
Damaged Items
While we are very careful when we pack the boxes, delicate items can occasionally get damaged during transit. If you have received any damaged items, please accept our apologies and contact us as soon as possible - with photo prove of damage goods so we can arrange a refund or to resend the item.
Receiving the parcels
If delivery is delayed by delivery failed, any reason of no one at home, telecom issue, or courier issues, Customer are responsible to instruct the delivery for alternative delivery.
Wrong Address
Is customers responsibility to provide the correct address, in the case of providing incorrect address parcels might be destroyed by the carrier and we are not able to issue refund or resend a new parcel without repayment.